ResearchOps
Designs and maintains the systems that let an organization research with people continuously, respectfully and at scale, without starting from scratch in every study.
What problem it addresses
When many teams do research, each one finds participants, tools and permissions on its own, and what is learned gets lost in documents no one opens again.
Principles
Systems before paperwork
The job is to design systems that serve every team, not just to handle paperwork.
Learning within reach
A repository where findings are stored, searched and reused.
Respect for participants
Consent, privacy and care for data in every study.
Applications in design
Use it like this
Start when several teams research at once: centralize participants, permissions and findings.
Avoid
Reducing it to buying tools or recruiting participants.
Don’t fall for it
A repository no one consults is useless: also design how it is used.
Connections
Authors and works
- 2024
Kate Towsey
Organized the discipline in a handbook: how to find participants, choose tools, take care of ethics and manage research knowledge. She warns it is not an administrative or support role.
Sources
Original sources
- Towsey, K. (2024). Research that scales: The research operations handbook. Rosenfeld Media. View source: Towsey, K. (2024)
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