Mental accounting
We split money into separate mental accounts, like leisure or home, and don’t treat all money the same.
What problem it addresses
It explains why we spend differently depending on where the money comes from or which mental account we log it in.
An example
You are going to see a play and the ticket costs $10. When you arrive, you find you have lost something.
In both cases you lose $10. But the lost ticket comes out of the theater account, and buying another feels like paying twice.
Why it happens
We log each expense in a mental account, such as leisure, food or treats.
Each account has its own limit, even though the money is the same.
What comes out of an account already spent hurts more than what comes out of another.
Applications in design
Use it like this
Help people see the total cost, not just the account they log it in.
Avoid
Splitting a price into small installments so it doesn’t look like a big expense.
Don’t fall for it
Before spending, ask yourself whether you would do it with money from another account.
88% vs 46%
What the research says
People who would buy the ticket after losing a $10 bill or after losing the ticket itself (Tversky and Kahneman, 1981).
Solid evidence. Thaler (1985) developed the idea and called it mental accounting.
Connections
Used in
Authors and works
- 1981
Amos Tversky and Daniel Kahneman
Posed the lost-ticket dilemma.
- 1985
Richard Thaler
Described how we organize money into mental accounts.
Sources
Original sources
- Thaler, R. (1985). Mental accounting and consumer choice. Marketing Science, 4(3), 199–214. View source: Thaler, R. (1985)
- Tversky, A., & Kahneman, D. (1981). The framing of decisions and the psychology of choice. Science, 211(4481), 453–458. View source: Tversky, A., & Kahneman, D. (1981)
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