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Concept

Mental accounting

We split money into separate mental accounts, like leisure or home, and don’t treat all money the same.

In Spanish
Contabilidad mental
Origin
Thaler (1985)

What problem it addresses

It explains why we spend differently depending on where the money comes from or which mental account we log it in.

An example

You are going to see a play and the ticket costs $10. When you arrive, you find you have lost something.

You lose a $10 billYes, I buy the ticket88%No12%Percentage of answers
Do you buy the ticket anyway? Yes, 88%.
You lose the $10 ticketYes, I buy another ticket46%No54%Percentage of answers
Do you buy another? Yes, only 46%.

In both cases you lose $10. But the lost ticket comes out of the theater account, and buying another feels like paying twice.

Why it happens

  1. We log each expense in a mental account, such as leisure, food or treats.

  2. Each account has its own limit, even though the money is the same.

  3. What comes out of an account already spent hurts more than what comes out of another.

Applications in design

  • Use it like this

    Help people see the total cost, not just the account they log it in.

  • Avoid

    Splitting a price into small installments so it doesn’t look like a big expense.

  • Don’t fall for it

    Before spending, ask yourself whether you would do it with money from another account.

88% vs 46%

You lose $10You lose the ticket

What the research says

People who would buy the ticket after losing a $10 bill or after losing the ticket itself (Tversky and Kahneman, 1981).

Solid evidence. Thaler (1985) developed the idea and called it mental accounting.

Authors and works

  1. 1981

    Amos Tversky and Daniel Kahneman

    Posed the lost-ticket dilemma.

  2. 1985

    Richard Thaler

    Described how we organize money into mental accounts.

Sources

Original sources

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